Fiber Cut Impacts Internet Connectivity for U.S. Virgin Islands

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The Virgin Islands Next Generation Network (viNGN) is currently experiencing an outage due to a fiber cut caused by a non-viNGN utility company today at 11:03am AST.

The following areas are affected:

  • St. Thomas
  • St. John

If all goes as expected, repairs are anticipated to be completed by this afternoon. We appreciate the public’s patience during this unplanned outage and apologize for the inconvenience.

As a public service announcement, viNGN would like to note that this is not the first time that a fiber cut due to work-related activity has resulted in a network outage affecting thousands of U.S. Virgin Islands citizens, stopping personal communications and hindering commerce.

Post-Irma and Maria recovery momentum is severely hampered by these fiber cuts as well, as personnel must be redirected from restoration projects.

viNGN implores all public and private entities to take special care when working with heavy equipment and tools at all times when cutting/removing cables from utility poles, excavating, digging and creating pathways.

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The Virgin Islands Next Generation Network (viNGN) was established in 2010 as a public corporation; it is a wholly-owned subsidiary of the Virgin Islands Public Finance Authority. viNGN was funded primarily from an American Recovery and Reinvestment Act (ARRA) grant made by the National Telecommunications and Information Administration (NTIA) as part of a federal program to improve the broadband capacity in the United States, its territories, and the District of Columbia. The program is called the Broadband Technology Opportunities Program (BTOP). For more information regarding viNGN, call (340) 715-8581, or visit www.vingn.com.